1. Introduction and Updates

Welcome to Eigenplex. This policy explains how we process personal information collected through our website (eigenplex.com) and our AI-powered development platform. "Personal Information" refers to any data that identifies you directly or indirectly.

We may update this policy periodically. If we make changes, we will update the "Last Updated" date above. We encourage you to review this page regularly.

Contact Details:

Eigenplex
compliance@eigenplex.com

2. What Information We Collect

Website Users

We collect information you provide voluntarily, such as your email address when you contact us or subscribe to updates. We also automatically collect technical data including IP addresses, log data, device types, and approximate location.

Potential Customers (Prospects)

We may collect professionally relevant data from public sources (like LinkedIn) or third-party partners. This includes names, business contact details, and job titles of individuals who might find our services valuable.

3. Legal Basis for Processing

We process your data based on several legal grounds:

Contractual Necessity: To fulfill our agreements with you.
Legitimate Interests: For business operations, marketing, and platform security.
Legal Obligations: To comply with applicable laws.
Consent: Specifically for marketing communications where required.

4. How We Use Your Information

We utilize your data to:

Provide platform access, customer support, and resolve disputes.
Generate anonymized metadata and conduct research for new products.
Detect, prevent, and resolve security threats or illegal activity.
Enforce our policies and respond to legal requests.
Analyze business leads and improve our website performance.

5. Who We Share Data With

We do not rent or sell your Personal Information. We only share data with:

Service providers and vendors who help us operate our business.
Our corporate affiliates and subsidiaries.
Professional advisers, auditors, or potential investors/purchasers of the company.

6. Security and Global Transfers

We use industry-standard encryption and organizational measures to protect your data. However, no internet transmission is 100% secure. As a global company, we may transfer data across borders; when we do, we ensure appropriate safeguards under applicable privacy laws are in place.

Note: Platform users who collect data from their own end-users (Users-of-Users) must adhere to our Data Processing Addendum.

7. Cookies and Tracking

We use "cookies" to improve navigation, remember your preferences, and analyze traffic. We use Google Analytics to understand website usage. This data is aggregated and does not identify you personally to us.

You can manage or disable cookies through your browser settings. Note that some features of our platform may not function correctly without them.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Verify: Request a copy of your data or updates to incorrect information.

Erasure: Request that we delete your personal data.

Objection: Opt-out of direct marketing or processing based on legitimate interest.

Portability: Request your data in a structured, digital format.

To exercise these rights, email us at compliance@eigenplex.com. We may require identity verification before processing your request.